ANZ CUSTOMERS

ORDER PROCESSING

• Standard processing time is 1-2 business days.
• No weekend deliveries are available.
• Zoot Sports ANZ is unable to ship to PO Boxes.
• Default shipping is standard Australia Post.
• Orders placed during sales or holidays may be delayed by 1-2 business days.
• Zoot Sports ANZ is not responsible for lost or stolen packages after the delivery is confirmed.
• PLEASE NOTE: Estimated arrival dates are not guaranteed.

NZ CUSTOMERS

• We now ship directly to New Zealand directly from our Australian fulfillment center.  
• Zoot Sports ANZ is unable to advise customers regarding customs charges and we do not have any control over duties and taxes imposed by local governments. Please check with your local government agencies prior to confirming a purchase with zootsports.com.au online.
• We are unable to mark items as “gift” or “sample” to lessen duty charges.
• Zoot Sports ANZ is not responsible for lost international packages after the package leaves Australia & not responsible for any international returns.  
• If you have an issue with your international shipment – please contact Zoot Sports ANZ through our website directly to help you remedy the situation.

FAQ’s

Can I Cancel or Change My Order?

• We are unable to cancel or change orders once they are placed. Our warehouse is incredibly fast and begins working on orders almost immediately once they are placed. Please make sure to review your order details carefully, including the size and color of your gear, and your shipping address.

What If I Ordered the Wrong Product?

• Should you accidentally place an order for the wrong product, you can take advantage of our 100% Satisfaction Guarantee 7 Day Returns program to return and place a replacement order. NZ customers – we do not accept returns for “change of mind or incorrectly placed orders). For faulty or mis-shipped product - please contact Zoot Sports ANZ through our website directly to help you remedy the situation.

What If I Entered the Wrong Shipping Address?

• We guarantee delivery only to the address provided at the time your order is placed. Address changes for packages already in transit are not possible.

Missing Package?

• Once a package is in the shipper's hands it is out of ours. First steps are to check with your neighbors and to contact the shipper. The shipper will be more apt to help you locate your package, as they can contact the delivery person and get more details about the exact delivery details of the package. Unfortunately, we are limited to the same tracking details as you are. If the package hasn't shown up within 3-5 business days of the package missing, please contact us at zootsports@garmentexchange.com and we will figure out next steps with you.