RETURNS

100% SATISFACTION GUARANTEE  - 7 DAY RETURNS

Return any item you've purchased within 7 days of receipt for a full refund for the purchased price (excluding shipping). All sales on customized gear are final.

  • All items have a 7-day money-back guarantee
  • Items must be in new AND unused condition with original packaging and hangtags
  • Only defective product may be returned after use or without hangtags
  • For defective warranty returns, please reference our Warranty Page
      Please allow two (2) to three (3) weeks from product arrival for processing. Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase. If your return was a gift, the credit will go to the original purchaser of the item.

      Note: All swimsuit sales are final. We cannot accept any returns on swimsuits or swim bottoms, unless they are defective. Note, this does not include wetsuits.


      PRODUCT EXCHANGES

      To exchange products purchased from zootsports.com.au, please follow our return instructions above and then place a second order.


      RETURN SHIPPING CHARGES

      You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.


      REJECTED RETURNS

      If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.

      Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.

      Please Contact Us if you have additional questions regarding the rejection of a returned item.


      FOR PRODUCTS PURCHASED FROM RETAILERS / MARKETPLACES

      If your Zoot product was purchased from a local retailer rather than from zootsports.com.au, you must take your product back to the retailer.


      Please do not contact Zoot Sports ANZ regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased at zootsports.com.au and were fulfilled and shipped directly by Zoot Sports ANZ.