100% SATISFACTION GUARANTEE - 7 DAY RETURNS
Return any item you've purchased within 7 days of receipt for a full refund for the purchased price (excluding shipping). All sales on customized gear are final.
- All items have a 7-day money-back guarantee
- Items must be in new AND unused condition with original packaging and hangtags
- Only defective product may be returned after use or without hangtags
- For defective warranty returns, please reference our Warranty Page
To exchange products purchased from zootsports.com.au, please follow our return instructions above and then place a second order.
RETURN SHIPPING CHARGES
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
Please Contact Us if you have additional questions regarding the rejection of a returned item.
FOR PRODUCTS PURCHASED FROM RETAILERS / MARKETPLACES
Please do not contact Zoot Sports ANZ regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased at zootsports.com.au and were fulfilled and shipped directly by Zoot Sports ANZ.